RETURNS & REFUNDS

14-DAY RIGHT OF WITHDRAWAL

Where Norwegian or other applicable consumer law provides a statutory right of withdrawal, you may notify LOFO that you wish to withdraw from your purchase within 14 days after receiving the goods.

You do not need to provide a reason for exercising an applicable statutory right of withdrawal.

After notifying LOFO of the withdrawal, the product must be sent back within the period required by applicable consumer law.

HOW TO START A RETURN

Before returning any product, contact LOFO at:

Please include your order number and state that you wish to return the product. We will provide the appropriate return instructions and return destination.

Please do not send a product back before receiving return instructions from LOFO.

CHANGE OF MIND OR WRONG SIZE

LOFO products are made to order rather than held as conventional stock. We therefore strongly recommend checking the product description and size information before ordering.

Where a statutory right of withdrawal applies, you may still exercise that right in accordance with applicable consumer law.

For returns resulting from a change of mind, an incorrectly selected size or an incorrectly selected color, the customer is responsible for the direct cost of return shipping, unless applicable law requires otherwise.

LOFO does not provide a separate free exchange service for products ordered in the wrong size or color. This does not affect any mandatory consumer rights that apply to your purchase.

CONDITION OF RETURNED PRODUCTS

You may inspect a product as reasonably necessary to determine its nature, characteristics and fit.

If a product has been handled beyond what is reasonably necessary for such inspection and its value has been reduced, the refund may be reduced where permitted by applicable consumer law.

Returned items should be packed securely. We recommend using a trackable shipping method and keeping proof of shipment until the return has been completed.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted or you receive an incorrect item, please contact LOFO as soon as possible at lofosurfculture@gmail.com.

Include your order number, a short description of the problem and clear photographs showing the issue. Additional photographs may be requested where needed to assess the claim.

After the issue has been reviewed with our fulfillment partner, an appropriate solution may include a replacement or refund.

In many verified manufacturing or fulfillment-error cases, the defective product does not need to be returned. Please wait for instructions from LOFO before sending anything back.

LOST OR DELIVERY ISSUES

If your order has not arrived, or tracking indicates a delivery problem, contact LOFO at lofosurfculture@gmail.com with your order number and delivery details so that the shipment can be investigated.

PRODUCT COLORS

We make every effort to present product colors accurately. However, colors may appear slightly different depending on screen settings, lighting and normal production characteristics.

A minor difference between the color shown on a screen and the physical product does not by itself necessarily indicate a defective product. Your mandatory consumer rights are not affected.

REFUNDS

Approved refunds are issued to the original payment method.

Where a statutory right of withdrawal applies, LOFO will process the refund in accordance with the time limits and requirements of applicable consumer law. Where permitted by law, reimbursement may be withheld until the returned product has been received or evidence has been provided that the product has been sent back.

Once LOFO has issued a refund, additional processing time may be required by the customer's bank or payment provider before the funds appear in the account.

CONTACT

For returns, refunds, delivery issues or questions about an existing order, contact: